Toast Studio Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

 

Contact details

Email: toastsstudios@gmail.com

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What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

 

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Account information

• Purchase or service history

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where we get personal information from

• Directly from you

 

How long we keep information

• We only keep your personal information for as long as it is necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, comply with legal, accounting, and tax obligations, and resolve any disputes.

 

Where we are required by law to retain records, such as for tax and accounting purposes, we will keep the relevant information for the required retention period (for example, records relating to sales may be retained to comply with HMRC requirements or marketplace obligations such as Etsy's record-keeping requirements).

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Once we no longer need your information, we will securely delete or anonymise it in accordance with applicable data protection laws.

 

Who we share information with

Others we share personal information with

• Relevant regulatory authorities

• Professional consultants

• Organisations we’re legally obliged to share personal information with

 

 

Where we share information internationally

Some of the organisations we share your personal information with may be based outside the UK, including in the United States. Where this happens, we make sure your information is protected to UK standards, for example by relying on a data bridge or other legally approved safeguard recognised under UK data protection law. The main services we use that may involve transferring data internationally are:

- Etsy (marketplace and order processing)
- Payment processor, Stripe + PayPal
- Google Workspace

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You can contact us using the details above if you would like more information about these transfers.

 

How to complain

If you have any concerns about how we've collected, used, stored or shared your personal information, you have the right to complain to us directly and we will investigate. You also have the right to complain to the Information Commissioner's Office (ICO) at any time, whether or not you've complained to us first.

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To complain to us, contact:
Email: toaststudios@gmail.com

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Full details of how we handle complaints, including timescales, are set out below.

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Our Data Complaints Procedure

1. Purpose

This procedure explains how individuals can raise concerns or complaints about how we collect, use, store, share, or otherwise process their personal information.

We are committed to handling all data protection complaints fairly, promptly, and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (DUAA).

 

2. Who Can Make a Complaint

Any individual whose personal information we process may submit a complaint if they believe that:

• Their personal information has been handled unlawfully or unfairly.

• Their data protection rights have not been respected.

• We have failed to comply with UK data protection legislation.

• They are dissatisfied with our response to a data protection request.

• Their personal information has been disclosed, lost, or used incorrectly.

 

3. How to Make a Complaint

Complaints may be submitted by any reasonable method, including:

• Email

• Etsy Messages

• Website contact form

Complaints should include:

• The complainant's name.

• Contact details.

• Details of the concern or complaint.

• Any supporting information that may assist our investigation.

 

4. Acknowledgement of Complaints

We will acknowledge receipt of a data protection complaint within 30 calendar days of receiving it.

The acknowledgement will confirm:

• That the complaint has been received.

• The person responsible for handling the complaint.

• Any additional information required to investigate the matter.

• Expected timescales where known.

 

5. Investigation

Upon receiving a complaint, we will begin investigating without undue delay.

The investigation may include:

• Reviewing relevant records and communications.

• Speaking with individuals involved in the processing activity.

• Assessing compliance with applicable data protection legislation.

• Considering any evidence provided by the complainant.

Investigations will be proportionate to the nature, complexity, and seriousness of the complaint.

 

6. Progress Updates

Where an investigation cannot be completed promptly, we will keep the complainant informed of progress and provide updates regarding anticipated timescales.

 

7. Outcome

Once our investigation is complete, we will provide a written response explaining:

• Our findings.

• Any action taken or proposed.

• Any remedial measures implemented.

• The reasons for our decision.

Where appropriate, we may apologise, correct records, restrict processing, delete information, or take other corrective action.

 

8. Escalation

If the complainant remains dissatisfied with our response, they may contact the Information Commissioner's Office (ICO).

The ICO can be contacted through its website:

https://ico.org.uk

We encourage individuals to contact us first so that we can investigate and attempt to resolve their concerns.

 

9. Record Keeping

We maintain records of data protection complaints, investigations, outcomes, and any corrective actions taken. These records are retained in accordance with our data retention procedures and legal obligations.

 

10. Review

This procedure will be reviewed periodically and updated where necessary to reflect changes in legislation, regulatory guidance, or business practices.